Patient Portal Frequently Asked Questions

Communication through this site is for NON-urgent issues. If you think you are having a life-threatening emergency, please call 911. If you have an urgent matter, please contact the office directly at 770-442-1111.

How do I get to the portal?
Go to www.nfimg.com and click on the “Patient Portal” button. You will need your user name and password.

Is it secure?
Yes, your user name and password enable you to log into your patient portal and view your information only. The system uses technology similar to that of many banking institutions. You are responsible for storing your user name and password in a safe manner. Do not share your user name and password with anyone. This is imperative to keeping your private healthcare information secure.

How much does it cost?
Nothing! This is a complimentary service we are offering to our patients.

How do I get my user name and password?
Ask any one of our front office staff members to enable your web account and print out your user name and password. You must have a valid email address on file to be eligible. For security purposes, we are unable to mail or email your user name and password to you.

What if I forget my password?
Click on the “Forgot My Password” link on the portal login page and follow the prompts.

What if I forget my user name?
Contact our office and ask one of our staff members to look it up for you.

What if I do not like the system generated password?
Click on the “Change/Reset Password link” on the portal login page and follow the prompts.

What if I do not like the system generated user name?
Ask one of our front office staff members to change it to the user name of your choice.

How long does it take the system to update changes?
The system refreshes every 5 minutes

What can I see and do while on the portal?
You can send a message to our office, read messages from our office, request to have your personal information updated, add to your medical and surgical history, request an appointment, view upcoming appointments, request a refill, request a referral, view past referrals, view lab results, view past statements, view current statements, and request copies of your medical records.

I use a lab outside of your office, why can’t I view my labs on the portal?
Only labs that are drawn in our office and sent to Lab Corp will be visible on the portal as those orders and results are electronically transmitted between Lab Corp and our office.

Why are my labs prior to June 2007 not visible on the portal?
Prior to June 2007 we did not have an electronic interface in place. Only labs that are done in our office utilizing Lab Corp will be visible on the portal as those orders and results are electronically transmitted between Lab Corp and our office.

Why can I only see your interpretation of my x-ray results? Why are the reports not visible on the portal?
These reports are not transmitted from the local facilities to our office in an electronic format. We are hopeful this will be available in future upgrades.

You left a voicemail stating you have my lab/x-ray results, why aren’t the results showing on my portal?
Results are not published to the portal until we have reviewed the findings with you.

My lab results show that they are higher or lower than the lab reference ranges that are listed on the patient portal, should I be concerned?
Lab Corp supplies the lab value reference ranges on the patient portal. These ranges do not take personal, past or family medical history into consideration and may not be applicable to your current health situation. Your physician looks at all medically pertinent factors when interpreting your lab results; therefore, the Lab Corp guidelines may not always be accurate for your test. You should follow your doctor’s advice as he or she has considered all factors in interpreting your results.

You reviewed my lab results with me; but, after viewing them on the portal I have further questions, what should I do?
If you have questions after reviewing your lab results, we recommend that you schedule an appointment with your doctor to further discuss the results with you and answer any questions you may have. You are an important part of your healthcare and it is imperative that you understand your results and the recommendations that your doctor has made for you. We have found that questions regarding your test results and treatment options are better addressed in face-to-face encounters.

I want to receive appointment reminders via email, how do I sign up?
Ask any one of our front office staff to enable your web account and verify that the email address on your account is up to date

If I send a message how long will it take for you to respond to me?
Messages sent from the portal go directly to your medical assistant in very much the same way a telephone message is handled. Messages are addressed based on priority and most messages are handled within one business day. Again, the portal is for non-emergent requests only. Be sure to include as much pertinent information as possible to expedite your request. We may respond to your request via telephone or the portal.

How will I know if I have messages or new labs pending on my patient portal?
You will receive a notification email at the address on file with our office anytime something new appears on your portal. It is important that you update the email address on file if it changes. The email will come from the email address: Dr@eclinicalweb.com. Please add this to your spam filter’s list of approved addresses.